Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Speak to referral agency.

They will discuss your situation and supply you with a foodbank voucher where appropriate.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Alternatively, please call 7894238963 to speak to Local Citizens Advice in the Community who will be able to issue you with a food bank voucher if necessary.

3. Bring  your foodbank voucher to a foodbank collection point – please note that only Northwich Town  & Christ Church Winsford Distribution Centres will be opening until further notice.

In the current climate we have had to make changes to our usual food collection system.  You will be allocated a 5 minute booking time at the collection address.  We will have your food ready to collect – if you know you will not be able to collect on time you must contact the referrer and the food will be reallocated as we do not have space.  There will at this time be no choice in what food is given, please do not ask the staff on duty for any changes or extras – the referring agency will inform us of any dietary needs only.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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