Get Help

How to get help

Mid Cheshire Foodbank

Cheshire West & Chester Council Help Team – 0808 175 3599 (9am – 5pm)

Citizens Advice Northwich / Winsford – 0808 278 7806

Citizens Advice Help Through Hardship – 0808 208 2138


The most important step is to get a foodbank booking.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will make a booking for you to collect a food parcel. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Speak to referral agency.

They will discuss your situation and supply you with a booking to collect a food parcel where appropriate.

If you are in financial crisis and live in England or Wales, please call 0808 2082138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

3. Attend the Foodbank at the allocated time

You will be allocated a 5 minute booking time at the Foodbank.  We will have your food ready to collect – if you know you will not be able to collect on time you must contact the referrer and the food will be reallocated.  You will be provided with a pre packed food parcel.  When we have availability you will be offered bread, eggs and some fruit and vegetables as well as some optional extra items.  The referral agency will advise us of dietary requirements.  Additional items can only be provided if we have had them donated.  Please bring bags – we often run out.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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